Frequently Asked Questions (FAQs)
Below are the most commonly asked questions about ordering, shipping, payments, returns and more. If you don't find an answer, contact us at temuoopk@gmail.com or WhatsApp/Call: 0318-4249817.
1. How can I place an order?
You can place an order directly on our website by adding items to your cart and completing the checkout process. We accept prepaid orders through the available payment methods at checkout.
2. Do you offer free shipping?
Yes. Customers who pay Rs. 300 in advance at the time of checkout are eligible for Free Shipping across Pakistan. Free shipping is fulfilled via our courier partners: TCS, Leopard Courier, PostEx, and M&P. This offer applies only to prepaid orders and does not apply to cash-on-delivery (COD).
3. What are the standard shipping charges and delivery times?
Standard shipping charges (for non-advance/prospective orders) are Rs. 300, and estimated delivery time is 3–4 working days nationwide. Same-day delivery is available only in Lahore and Islamabad at a charge of Rs. 500.
4. Which courier companies do you use?
We ship with reliable local partners: TCS, Leopard Courier, PostEx, and M&P. The courier used for each order may vary depending on location, service availability, and operational considerations.
5. Can I change or cancel my order?
You can request a change or cancellation within 24 hours of placing your order by contacting us at temuoopk@gmail.com or via WhatsApp at 0318-4249817. If the order has already been dispatched, cancellation may not be possible; in that case please follow our return process after delivery.
6. What is your return and refund policy?
We offer a returns policy as stated on our Returns page. To summarize: returns must be requested within the eligible time frame, items must be unused, with tags and original packaging, and proof of purchase is required. Prepaid customers who qualify for free shipping (Rs.300 advance) should follow the same return steps; return shipping labels and instructions will be provided when applicable.
7. What should I do if my item is damaged or wrong?
Inspect your order on receipt. If the item is damaged, defective, or incorrect, contact us immediately at temuoopk@gmail.com with photos and your order details. We will evaluate and arrange a replacement, exchange or refund per our policy.
8. How can I track my order (if I don't have a tracking number)?
You can track your order on our Order Tracking page using your order number and email. After dispatch, we will also share tracking details via email or SMS when available from the courier partner.
9. Do I have to pay additional taxes or duties?
All applicable taxes in Pakistan are applied at checkout. Any additional courier handling or remote-area fees (if charged by the courier) will be communicated to you prior to dispatch unless you are eligible for free shipping via the Rs. 300 advance.
10. How can I contact customer support?
For all enquiries, contact us at:
Email:
temuoopk@gmail.comPhone / WhatsApp: 0318-4249817
We typically respond within 24–48 hours on business days.